Reminders For Your Upcoming Rental
Things To Know About Your Event Rental
If you’re reading this then you have ordered a rental for your event.
Here are a couple of reminders to make sure everything goes smooth:
CANCELLATION POLICY: Any deposits made that are greater than the required $1 are non refundable. The amount paid greater than the $1 deposit can be applied towards another rental within 1 year of your original reservation date. We will refund only $1 deposits in the event of rain on your event date or unsafe weather conditions (high winds).
REMAINING BALANCE: If you only paid the deposit for your rentals, the remaining balance is due at time of delivery. The remaining balance can be charged to the card on file or paid in cash at delivery. We do not accept any personal checks. ONLY for church and school events. Please note that our drivers do not carry any change and any overpayment will be considered a tip for the drivers.
GRASS: Please be sure to have your grass cut no later than the day before we set up. PLEASE do NOT cut your grass on the day of your scheduled delivery or event. If your grass is dead due to the drought that is ok! We will place a tarp underneath the unit.
CLEAR SPACE OF DEBRIS: Please be sure the area you wish the inflatable to be setup at is clear of all debris. Debris includes, but is not limited to sticks, rocks, toys, pet waste, yard decorations, yard equipment, lawn furniture, etc. If the delivery team arrives and deems the area not suitable to setup due to not being clear of debris, the delivery will be rescheduled for later in the delivery route, or cancelled with no refund.
SPACE: Please measure your set up area to make sure everything will fit as we cannot be responsible if there’s not enough room for the rentals you selected. Also make sure the pathway to the set up location is clear. We have very tight delivery schedules due to the large volume of orders. If there are any obstructions in the pathway of the setup there will be a fee applied. If advanced notice is not given about any obstructions, a fee of $250 will be applied up to the cancellation of the event with no refund. Obstructions may include, but are not limited to: gates less than 36″ wide, vehicles, trailers, HVAC (heating or air conditioning units), stairs of any capacity, stacked firewood, etc.
WATER: You are responsible for ensuring that there is an accessible water source and enough hose to reach where you’d like your water slide to be set up. We DO NOT provide any water hoses other than the hose that is attached to your water slide.
POWER: You are responsible for ensuring that there are enough power outlets (and power) within 75 feet of your set up area. If you are renting a bounce house typically 1 regular wall outlet will do the job. We will use our extension cords for the inflatables. You may use your own extension cords for concessions. The power outlet provided to power the inflatable should be dedicated solely to the inflatable. Larger appliances (refrigerators, a/c units, microwaves, etc.) that are on the same circuit will often cause your electrical breaker to trip once the inflatables are powered on.
STAKES: We drive stakes into the ground to secure most equipment. If your set up area should not or is unable to be staked please let us know so we can bring alternative anchoring equipment. An additional charge may be applied depending on the amount of sand bags needed (some units require approximately 1,000lbs of sand bags and greatly alters how many units we can place on the trailer at a time).
SPRINKLERS: We are not responsible for any damage to sprinkler systems on the property due to stakes or staking. If you have a sprinkler system please let us know where not to stake. If your rental is overnight, please ensure your sprinklers are turned OFF as they will flood the inflatble. If they are left on and the jump is flooded a cleaning fee will be applied as we will need to fully dry the unit to ensure it does not mold.
PARKS: If your event is at a park you are responsible for ensuring that you have the proper permits for your event. Most parks require a general permit and a special use permit for inflatables, generators, etc. Verify this info with the park and make sure we are allowed to use stakes to secure the equipment into the ground. We will provide them with a certificate of insurance for the event. A park delivery fee of up to $200 may be applied to all park deliveries. We will deliver up to 1 hour before the start time of your event and pick up no later than one hour after the end time of your event.
GENERATORS: We deliver our generator rentals filled with gas as a courtesy. You are responsible for checking the gas level every hour and adding more gas if needed.
GATES: If your property has a motorized gate, it must remain in the open position while we are on-site and until we have fully exited the premises. Failure to comply may result in the cancellation of the rental.
DAY OF DELIVERY: Please be prepared to accept delivery during the timeframe that is provided to you. An adult will need to be present to accept delivery. Our delivery crews run on very tight schedules and often times have multiple stops. Being prepared helps keep them on schedule and all other customers deliveries on time as well. THANK YOU
If you have any questions feel free to give us a Text at 518-412-7877 or 518-866-6787 or Call us at 518-866-6787. Otherwise we’ll see you soon!